{"id":7938,"date":"2021-12-10T15:08:33","date_gmt":"2021-12-10T15:08:33","guid":{"rendered":"https:\/\/help.boxcontrolsoftware.com\/site\/docs\/opcoes-avancadas\/pedindo-support\/"},"modified":"2022-02-25T06:57:57","modified_gmt":"2022-02-25T06:57:57","slug":"solicitando-suporte-tecnico","status":"publish","type":"docs","link":"https:\/\/help.boxcontrolsoftware.com\/site\/docs\/opcoes-avancadas\/solicitando-suporte-tecnico\/","title":{"rendered":"Solicitando suporte t\u00e9cnico"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"7938\" class=\"elementor elementor-7938\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-9d98172 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"9d98172\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-9dc0cf2\" data-id=\"9dc0cf2\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4e26449 elementor-widget elementor-widget-text-editor\" data-id=\"4e26449\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Para solicitar support utilize um dos m\u00e9todos a seguir:<\/p><p><span class=\"number-circle yellow-color\">1 <\/span>Acesse Menu &gt; Meus Chamado<\/p><p><span class=\"number-circle yellow-color\">2 <\/span>Clique no bot\u00e3o novo +<\/p><p><img decoding=\"async\" class=\"alignnone size-full wp-image-8464\" src=\"https:\/\/help.boxcontrolsoftware.com\/site\/wp-content\/uploads\/2022\/01\/chamado-novo.jpg\" alt=\"\" width=\"197\" height=\"112\" \/><\/p><p><span class=\"number-circle yellow-color\">3 <\/span>Complete os campos com da seguinte forma:<\/p><ul><li>Selecione o <strong>assunto<\/strong>;<\/li><li>Escreva um <strong>t\u00edtulo<\/strong>;<\/li><li><strong>Descreva<\/strong> a sua requisi\u00e7\u00e3o.<\/li><\/ul><p><img fetchpriority=\"high\" decoding=\"async\" class=\"alignnone size-full wp-image-8463\" src=\"https:\/\/help.boxcontrolsoftware.com\/site\/wp-content\/uploads\/2022\/01\/campos-chamado.jpg\" alt=\"\" width=\"889\" height=\"815\" srcset=\"https:\/\/help.boxcontrolsoftware.com\/site\/wp-content\/uploads\/2022\/01\/campos-chamado.jpg 889w, https:\/\/help.boxcontrolsoftware.com\/site\/wp-content\/uploads\/2022\/01\/campos-chamado-300x275.jpg 300w, https:\/\/help.boxcontrolsoftware.com\/site\/wp-content\/uploads\/2022\/01\/campos-chamado-768x704.jpg 768w, https:\/\/help.boxcontrolsoftware.com\/site\/wp-content\/uploads\/2022\/01\/campos-chamado-16x16.jpg 16w, https:\/\/help.boxcontrolsoftware.com\/site\/wp-content\/uploads\/2022\/01\/campos-chamado-18x18.jpg 18w\" sizes=\"(max-width: 889px) 100vw, 889px\" \/><\/p><p><span class=\"number-circle yellow-color\">4 <\/span>Nos chame no Whatsapp pelo n\u00famero:<\/p><div class=\"note-alert yellow-color\"><div class=\"col-xs-12 col-md-11 col-md-offset-1 note-format\"><i class=\"fa fa-exclamation-circle\"><\/i><strong>\u00a0Lembramos que na \u00e1rea de chamado o atendimento pode demorar entre 24h a 48hs. Para atendimento imediato utilize o whatsapp.<\/strong><\/div><\/div><div class=\"note-alert blue-color\"><div class=\"col-xs-12 col-md-11 col-md-offset-1 note-format\"><i class=\"fa fa-info-circle\"><\/i> Veja aqui os <a href=\"https:\/\/boxcontrol.ideainfo.com.br\/help\/docs\/primeiros-passos\/\"><span style=\"color: #0000ff;\">primeiros passos<\/span><\/a> para configurar sua conta<\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Para solicitar support utilize um dos m\u00e9todos a seguir: 1 Acesse Menu &gt; Meus Chamado 2 Clique no bot\u00e3o novo + 3 Complete os campos com da seguinte forma: Selecione o assunto; Escreva um t\u00edtulo; Descreva a sua requisi\u00e7\u00e3o. 4 Nos chame no Whatsapp pelo n\u00famero: &nbsp;Lembramos que na \u00e1rea de chamado o atendimento pode [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":7634,"menu_order":2,"comment_status":"open","ping_status":"closed","template":"","doc_tag":[],"class_list":["post-7938","docs","type-docs","status-publish","hentry","no-post-thumbnail"],"aioseo_notices":[],"comment_count":0,"_links":{"self":[{"href":"https:\/\/help.boxcontrolsoftware.com\/site\/wp-json\/wp\/v2\/docs\/7938","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/help.boxcontrolsoftware.com\/site\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/help.boxcontrolsoftware.com\/site\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/help.boxcontrolsoftware.com\/site\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/help.boxcontrolsoftware.com\/site\/wp-json\/wp\/v2\/comments?post=7938"}],"version-history":[{"count":8,"href":"https:\/\/help.boxcontrolsoftware.com\/site\/wp-json\/wp\/v2\/docs\/7938\/revisions"}],"predecessor-version":[{"id":8724,"href":"https:\/\/help.boxcontrolsoftware.com\/site\/wp-json\/wp\/v2\/docs\/7938\/revisions\/8724"}],"up":[{"embeddable":true,"href":"https:\/\/help.boxcontrolsoftware.com\/site\/wp-json\/wp\/v2\/docs\/7634"}],"next":[{"title":"Tipos de Status e seus significados","link":"https:\/\/help.boxcontrolsoftware.com\/site\/docs\/opcoes-avancadas\/tipos-de-status-e-seus-significados\/","href":"https:\/\/help.boxcontrolsoftware.com\/site\/wp-json\/wp\/v2\/docs\/8071"}],"prev":[{"title":"Adicionando novos usu\u00e1rios","link":"https:\/\/help.boxcontrolsoftware.com\/site\/docs\/opcoes-avancadas\/adicionando-novos-usuarios\/","href":"https:\/\/help.boxcontrolsoftware.com\/site\/wp-json\/wp\/v2\/docs\/7937"}],"wp:attachment":[{"href":"https:\/\/help.boxcontrolsoftware.com\/site\/wp-json\/wp\/v2\/media?parent=7938"}],"wp:term":[{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/help.boxcontrolsoftware.com\/site\/wp-json\/wp\/v2\/doc_tag?post=7938"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}